Returns Policy

At AIRCON INTERTRADE CO., LTD., we are committed to ensuring customer satisfaction with our products. This Returns Policy outlines the terms under which returns, replacements, or refunds may be requested.

1. Eligibility for Returns

Returns are accepted under the following conditions:

  • The product received is defective or damaged during transit.
  • The product delivered does not match the order specifications (e.g., incorrect model or quantity).
  • Return requests are submitted within [X] days of receipt.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom or special orders tailored to customer specifications.
  • Products that have been used, installed, or altered in any way.
  • Items not in their original packaging or missing accessories/documentation.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Notify our customer service team at [Insert Email/Phone Number] within [X] days of receiving the product. Include your order number, product details, and reason for the return.
  2. Provide Evidence: Submit supporting documentation, such as photos of the defect or damage, along with your request.
  3. Approval: Our team will review your request and, if approved, provide return instructions, including the return address.

4. Condition of Returned Items

  • Returned items must be in their original condition, unused, and in the original packaging.
  • All accompanying accessories, manuals, and documents must be included.

5. Shipping Costs for Returns

  • If the return is due to an error by AIRCON INTERTRADE CO., LTD. (e.g., defective or incorrect product), we will cover the return shipping costs.
  • For all other return requests, the customer is responsible for shipping costs.

6. Refund or Replacement

  • Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your return.
  • Approved returns may be eligible for:
    • A replacement product of the same model.
    • A full or partial refund, depending on the circumstances.
  • Refunds will be processed via the original payment method within [X] business days.

7. Damaged or Missing Shipments

If your product arrives damaged or incomplete:

  • Report the issue to us immediately upon receipt.
  • Retain all packaging materials for inspection by the shipping carrier.
  • We will work with you to resolve the issue, which may include a replacement or refund.

8. Contact Information

For any questions or assistance with returns, please contact us:

AIRCON INTERTRADE CO., LTD.
14 Moo4 Phrayasureant Road Bang Chan Khlongsamwa 2 10510 Thailand
+66 00 000 0000
info@airconinter.com